CUSTRMA™ 

Product Code: CBS-CUSTRMA Price: Check Latest The CustRMA module provides an administrative interface for handling the returns process. Store administrators can manage product returns, track RMA numbers, and identify the credit method for a return. When a returned product is received, the store administrator can check-off the items from the RMA list; once the entire return is received the RMA is automatically closed. Key Benefits Include: Select items being returned in the Store Order page in the Miva admin Select the credit method for the return An RMA Tracking number is assigned to those items This number is used in all returns communication with customer Grouped items can be assigned their own tracking number Check off the returned items as they arrive; this closes each RMA ticket as it’s completed Example Usage: A store that sells cakes and jelly beans online accepts returns for jelly beans that arrive stale at the customer’s doorstep. It does not accept returns for the cakes that it sells because the cakes are baked and shipped on the same day. They are never stale since they get shipped over night. (The store owner solved this problem with the Copernicus Shipping SuperMod!) Well, the owner purchased a batch of jelly beans from a discount wholesaler (whose name will not be revealed here!) who sold him 200 pounds of stale jelly beans! The store owner is upset by this, and wants to make it easy for his customers to return the stale jelly beans. He also wants to make sure that all of the packages of jelly beans are returned before he issues store credit to the customer. The supplier who shipped the stale jelly beans will replace the 200 pounds of jelly beans with fresh jelly beans if all of the stale ones are returned. Therefore, the storeowner must meticulously track the return of all of the packages of stale jelly beans. He installs the Copernicus RMA Tracking module and instantly he is tracking every package of jelly beans that are returned. He can track each package of each order, assign RMA Tracking numbers to assure proper accounting of each package and knows exactly when a return is completed. Since he also wants to please his customers, he has installed the Copernicus CustCredit module so that instantly upon closure of the RMA tracking ticket, the customer receives store credit for the return and can purchase new packages of fresh jelly beans. SPECIFICATIONS & TECHNICAL NOTES When using this module alone, that is, without any other products from the Customer Service Suite, you create the returns and inform your customers of the RMA Tracking number and any updates throughout the return process. When used with the CustReturn and CustContact modules, this becomes a robust returns tracking system. When used in conjunction with the CustReturn module, you can accept returns through your website, approve or decline the return, attach an RMA tracking number to the return and then track all communication regarding all aspects of the RMA through the Merchant admin. When the CustRMA module is used in conjunction with the CustContact module, you can track the communication regarding the RMA Tracking number through the mini-help desk. This way, all communication regarding the return is documented and can be referenced as necessary throughout the return process. When used in conjunction with the CustCredit module, the store owner can track the return and automatically provide a store credit to the customerupon successful closure of the RMA. The Customer Service Suite of modules, CustCredit, CustReturn, CustRMA and CustContact can each be used separately but are best when used together as a comprehensive customer service solution. [Marketing Brief] [Product Manual]