CUSTCONTACT™ 

Product Code: CBS-CUSTCONTACT Price: Check Latest The CustContact module is a mini-help desk system specifically designed to work with your Miva Merchant storefront. It provides customers a “Contact Us” page that they can use to send you messages that are categorized, tracked and can be responded to – all through the Merchant admin. Customers can view the history of their communication with you and view any updates since they last logged on. Key Benefits Include: Create a “Contact Us” page that serves as the communications hub for your customers. Set up header/footer Develop text displayed on page Configure look and feel Receive an email alert when new communication is added Configure who receives the email alerts The email can optionally include the body of the message Send an email to your customer when a new communication is added Use text and tokens in the header and footer of this email The email includes a link back to the Contact Us page for the customer to view the new communication The email can optionally include the body of the message using tokens Track the communication between you and your customer using the method the customer chooses Order number Customer name Customer Account ID Control the communications center internally Set permissions so that only certain employees can view tickets Reply to tickets from many sections of the admin including customer account and order Prioritize tickets Close tickets Example Usage: A storefront that sells cakes and jelly beans online has seen a surge in customer communication and cannot keep up with all of the requests. Unknowingly, the storefront owner missed a few questions that came in over the holidays through his website. There were three new customers who had contacted him asking questions about his cakes. Since he never answered the questions that these new customers were asking, he lost them as customers. Now they buy jelly beans from their local grocery store and ship them through Mail Boxes etc. The worst part of this story is that he didn’t even know that he lost these new customers. Then, the storefront owner learned about the CustContact module from Copernicus. He learned about a whole new way to keep track of customer communications. His customers and potential new customers can log onto his “Contact Us” page and he knows every question and response. He’s never been more confident of his ability to keep track of his customer communications! The Customer Service Suite of modules, CustCredit, CustReturn, CustRMA and CustContact can each be used separately but are best when used together as a comprehensive customer service solution. [Marketing Brief] [Product Manual]